Privacy Policy
Stroud Road Veterinary Surgery ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or services.
Last updated: January 2025
Information We Collect
We may collect and process the following data:
- Contact information: name, address, email address, telephone number
- Pet information: pet name, species, breed, date of birth, medical history, microchip number
- Financial information: payment details for veterinary services
- Communication records: correspondence and messages between you and the practice
- Website usage data: IP address, browser type, pages visited (collected via cookies)
How We Use Your Information
We use your personal data for the following purposes:
- To provide veterinary care and treatment to your pet(s)
- To manage your account and communicate with you about appointments and services
- To send vaccination and treatment reminders
- To process payments
- To comply with legal and regulatory obligations (e.g. RCVS record-keeping requirements)
- To improve our services and website experience
- To send marketing communications (only with your explicit consent, and you can unsubscribe at any time)
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: to provide the veterinary services you have requested
- Legal obligation: to comply with regulations such as RCVS practice standards
- Legitimate interest: to operate our business effectively and improve our services
- Consent: for marketing communications and non-essential cookies
Data Sharing
We will not sell your personal data to any third party. We may share your data with:
- Referral veterinary practices or specialists (for your pet's ongoing care)
- Laboratories and diagnostic services
- Insurance companies (with your consent, for claims processing)
- IT service providers who help us operate our systems (under strict data processing agreements)
- Legal or regulatory authorities where required by law
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to comply with RCVS record-keeping requirements. Clinical records are typically retained for a minimum of 7 years. If you close your account or are no longer a client, we may retain certain data as required by law.
Your Rights
Under data protection law, you have the following rights:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure (in certain circumstances)
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at the details below.
Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. For more information about the cookies we use, please contact us.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us: